Privacy Policy
Last updated: December 5, 2025
Introduction
This Privacy Policy ("Policy") describes how Agoravibe, a division of Ebus Holding("we," "our," or "us"), collects, uses, discloses, and protects your personal information when you use our website, platform, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, please do not use our Services.
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1. Definitions
Any information that identifies, relates to, describes, or can be associated with you, including but not limited to name, email address, phone number, payment information, and device identifiers.
Any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, dissemination, alignment, combination, restriction, erasure, or destruction.
The entity that determines the purposes and means of processing personal information. Ebus Holding is the data controller for information collected through our Services.
A third party that processes personal information on behalf of the data controller.
Our website, platform, mobile applications, and all related services provided by Agoravibe.
2. Information We Collect
2.1. Information You Provide Directly
We collect information that you provide directly to us when you:
- Create an account: Name, email address, phone number, password
- Set up a store: Business name, business address, tax identification number, business registration details, product information, images, descriptions
- Make a purchase: Billing address, shipping address, payment information (processed securely through third-party payment processors)
- Contact us: Name, email address, phone number, and the content of your messages or inquiries
- Subscribe to newsletters: Email address and preferences
- Participate in surveys or promotions: Information you choose to provide
2.2. Information Collected Automatically
When you use our Services, we automatically collect certain information about your device and how you interact with our Services:
- Device Information: IP address, browser type and version, operating system, device type, device identifiers, screen resolution
- Usage Information: Pages visited, features used, time spent on pages, clickstream data, search queries, referring URLs
- Location Information: General location data based on IP address or device settings (with your consent)
- Log Data: Access times, dates, error logs, and system activity
- Cookies and Similar Technologies: See Section 10 for detailed information
2.3. Information from Third Parties
We may receive information about you from third parties, including:
- Payment Processors: Transaction information, payment method details
- Social Media Platforms: If you connect your social media account or use social login features
- Analytics Providers: Aggregated usage and demographic information
- Business Partners: Information shared in connection with joint services
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1. To Provide and Maintain Our Services
- Create and manage your account
- Process and fulfill your orders
- Host and display your storefront
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and service-related communications
3.2. To Improve Our Services
- Analyze usage patterns and trends
- Develop new features and functionality
- Conduct research and analytics
- Monitor and improve performance and security
3.3. To Communicate With You
- Send marketing communications (with your consent)
- Provide customer support
- Send important updates about our Services
- Respond to your requests and inquiries
3.4. For Legal and Security Purposes
- Comply with legal obligations
- Enforce our Terms of Service and other agreements
- Protect against fraud, abuse, and security threats
- Investigate and prevent unauthorized access or illegal activities
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
When you provide explicit consent, such as for marketing communications or non-essential cookies.
To fulfill our contractual obligations to you, such as processing orders and providing Services.
To comply with applicable laws, regulations, or legal processes.
To operate and improve our Services, prevent fraud, ensure security, and protect our rights and interests, where such interests are not overridden by your rights and freedoms.
5. Data Sharing and Disclosure
✓ We do NOT sell your personal information to third parties.
We may share your information only as described in this Policy or with your consent.
5.1. Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment Processors: To process payments securely (e.g., Stripe, PayPal)
- Hosting Providers: To host our platform and storefronts
- Email Service Providers: To send transactional and marketing emails
- Analytics Providers: To analyze usage and improve our Services
- Customer Support Tools: To provide customer service
- Delivery/Logistics Partners: To fulfill and ship orders
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2. Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5.3. Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Respond to legal claims or investigations
5.4. With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
All data transmitted is encrypted using industry-standard protocols
Data stored in protected data centers with physical and digital security
Limited access to personal data on a need-to-know basis
Ongoing security assessments and vulnerability testing
Staff trained on data protection and security best practices
Regular backups to prevent data loss
Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your data.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal information, subject to certain exceptions.
Right to Restrict Processing
Request that we limit how we use your personal information.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent
Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe we have violated your rights.
To Exercise Your Rights: Contact us at info@ebusholding.com with your request. We will respond within 30 days (or as required by applicable law) and may ask for verification of your identity.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
Retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Retained as required by law (typically 7 years for tax and accounting purposes).
Retained until you unsubscribe or withdraw consent.
Information may be retained longer if necessary for legal proceedings or to protect our legal rights.
9. International Data Transfers
We operate across multiple countries including Ghana, Togo, Nigeria, South Africa, Côte d'Ivoire, Kenya, USA, Canada, UK, and India. Your information may be transferred to and processed in countries other than your country of residence.
When we transfer personal information from the European Economic Area (EEA) or other regions with data protection laws, we implement appropriate safeguards, including:
- Standard Contractual Clauses approved by relevant data protection authorities
- Ensuring recipients are certified under appropriate data protection frameworks
- Implementing technical and organizational measures to protect transferred data
11. Children's Privacy
Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Policy on this page with a new "Last updated" date
- Sending an email notification to registered users (for significant changes)
- Displaying a notice on our Services
Your continued use of our Services after changes become effective constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
info@ebusholding.com
0200 387 353
Agoravibe (Ebus Holding)
Madina, Near UPSA
Accra, Ghana
Data Protection Officer: For privacy-related inquiries, you may also contact our Data Protection Officer at the email address above.