Terms of Service

1. Definitions

2. Acceptance of Terms

By accessing, using, or registering for our Services, you represent and warrant that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have the legal capacity and authority to enter into this Agreement
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete
• You will maintain the security of your account credentials

If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Eligibility and Account Registration

3.1. Account Creation

To access certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or use of your account
• Accept responsibility for all activities that occur under your account

3.2. Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3. Multiple Accounts

You may not create multiple accounts to circumvent platform limits, restrictions, or fees. We reserve the right to suspend or terminate accounts that violate this provision.

4. Description of Services

Agoravibe provides an e-commerce platform that enables Users to:

4.1. For Vendors/Sellers

4.2. For Customers/Buyers

• Browse and search for products from multiple vendors
• Make purchases through vendor storefronts
• Create accounts to track orders and manage preferences
• Access customer support services

4.3. Platform Features

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We do not guarantee that our Services will be available at all times or that they will be error-free.

5. Pricing and Payment Terms

5.1. Subscription Plans

5.2. Payment Terms

• Subscription fees are billed monthly in advance
• Payments are processed in Ghana Cedis (₵) or equivalent local currency
• All fees are non-refundable except as required by law or as specified in our Refund Policy
• We reserve the right to change pricing with 30 days' written notice
• Failure to pay may result in service suspension or termination
• You are responsible for all applicable taxes

5.3. Transaction Fees

We may charge transaction fees on sales processed through our platform. These fees will be clearly disclosed before you complete a transaction.

6. User Responsibilities

6.1. Vendor/Seller Responsibilities

As a Vendor, you are responsible for:

• Maintaining accurate and complete product information, including descriptions, images, and pricing
• Setting fair and transparent pricing
• Fulfilling orders in a timely and professional manner
• Providing accurate shipping and delivery information
• Handling customer inquiries and complaints professionally and promptly
• Complying with all applicable laws, regulations, and industry standards
• Obtaining all necessary licenses, permits, and authorizations
• Ensuring products comply with safety and quality standards
• Maintaining appropriate insurance coverage
• All activities that occur under your account

6.2. Customer/Buyer Responsibilities

As a Customer, you are responsible for:

• Providing accurate billing and shipping information
• Making timely payments for purchases
• Reviewing product information before purchasing
• Complying with vendor return and refund policies
• Using products in accordance with their intended purpose and applicable laws

7. Prohibited Activities

7.1. Illegal Activities

• Selling illegal, counterfeit, stolen, or unauthorized products
• Selling prohibited items (weapons, drugs, controlled substances, etc.)
• Engaging in fraudulent activities, money laundering, or financial crimes
• Violating any applicable laws or regulations

7.2. Platform Abuse

• Misrepresenting products, services, or business information
• Infringing on intellectual property rights (copyrights, trademarks, patents)
• Harassing, threatening, or harming other Users
• Attempting to hack, disrupt, or interfere with our Services
• Creating multiple accounts to circumvent limits or fees
• Using automated systems to access our Services without authorization
• Scraping, crawling, or extracting data from our platform

7.3. Content Restrictions

• Uploading malicious code, viruses, or harmful software
• Posting false, misleading, or defamatory content
• Violating privacy rights of others
• Posting content that is discriminatory, hateful, or offensive

8. Intellectual Property Rights

8.1. Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and other content, are owned by Ebus Holding or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, lease, or create derivative works based on our Services or any part thereof without our express written permission.

8.2. Your Intellectual Property

You retain ownership of all intellectual property rights in User Content you upload to our Services. However, by uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content as necessary to provide and promote our Services.

9. User Content and License

9.1. Content Standards

You are solely responsible for all User Content you upload, post, or transmit through our Services. You represent and warrant that:

• You own or have the necessary rights to use and license the User Content
• User Content does not infringe on any third-party rights
• User Content complies with all applicable laws and these Terms
• User Content is accurate and not misleading

9.2. Content Moderation

We reserve the right, but not the obligation, to review, edit, or remove any User Content that violates these Terms or is otherwise objectionable. We may also suspend or terminate accounts that repeatedly violate our content policies.

10. Termination

10.1. Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your dashboard settings
• Contacting us at info@ebusholding.com

Upon termination, you will retain access until the end of your current billing period. After termination, we may delete your account and User Content in accordance with our data retention policies.

10.2. Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if you:

• Violate these Terms of Service
• Engage in prohibited activities
• Fail to pay subscription fees
• Are inactive for an extended period (as determined by us)
• Pose a security risk or legal liability

10.3. Effect of Termination

Upon termination, your right to use our Services immediately ceases. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, disclaimers, limitation of liability, and indemnification) will survive termination.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that our Services will be uninterrupted, error-free, or completely secure
• Warranties regarding the accuracy, reliability, or quality of information obtained through our Services
• Warranties that defects will be corrected

We do not warrant or guarantee the quality, safety, legality, or accuracy of products or services sold by Vendors through our platform. We are not responsible for transactions between Users.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGORAVIBE, EBUS HOLDING, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Cost of substitute goods or services
• Personal injury or property damage

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Agoravibe, Ebus Holding, and their officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of another User or third party
• Your User Content
• Your products or services sold through our platform

14. Dispute Resolution

14.1. Informal Resolution

Before filing a formal claim, you agree to contact us at info@ebusholding.com to attempt to resolve any dispute informally. We will attempt to resolve disputes within 30 days.

14.2. Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute arising out of or relating to these Terms or our Services will be resolved through binding arbitration administered by the Ghana Arbitration Centre, rather than in court.

14.3. Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class, consolidated, or representative action.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana, unless otherwise agreed in writing.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page with a new "Last updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services and terminate your account.